TABLE OF CONTENTS 

COVER .......................................................................................................................... 1 

TABLE OF CONTENTS............................................................................................... 2 

USEFUL INFORMATION FOR SEPTEMBER........................................................... 3 

GENERAL INFORMATION ........................................................................................ 5 

ADMISSION POLICY .................................................................................................. 6 

SETTLING IN POLICY ................................................................................................ 7 

ATTENDANCE POLICY ............................................................................................. 8 

PARENT PARTNERSHIP ............................................................................................ 9 

EQUAL OPPORTUNITIES ........................................................................................ 10 

HEALTH AND SAFETY POLICY ............................................................................ 11 

ASTHMA POLICY ………………………………………………………………….13 

BEHAVIOUR POLICY AND PROCEDURES ......................................................... .14 

SPECIAL EDUCATIONAL AND DISABILITY NEEDS POLICY ......................... 17 

CONFIDENTIALITY POLICY .................................................................................. 20 

CHILD PROTECTION POLICY ................................................................................ 22 

WHISTLE BLOWING ………………………………………………………………24 

COMPLAINTS PROCEDURE ................................................................................... 25 

CURRICULUM POLICY ........................................................................................... 26 

RECORD KEEPING………………………………………………………………....29 

LATE COLLECTION POLICY .................................................................................. 30 

MISSING CHILD POLICY ........................................................................................ 31 

STAFFING AND EMPLOYMENT POLICY............................................................. 32 

STUDENT PLACEMENT POLICY ........................................................................... 33 

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USEFUL INFORMATION FOR SEPTEMBER 

• · On the first day of each term, they will need to bring their pump bag with their shorts, T-shirt and pumps. This will be returned to you at the end of each term.  
• · Every Wednesday they will need to bring their book bag, this needs to be a school style book bag that are available from uniform shops. 
• · Label all clothing, uniform, bags, coats and PE Kits. Please make their names easily visible. Children often mix up their clothing when they get changed, the nursery cannot accept responsibility for misplaced clothing. 
• · When purchasing clothing for school, please be aware of what your child can achieve, most children cannot tie laces. (Velcro shoes are more suitable for them. Socks are more appropriate than tights as children often cannot put tights on by themselves.) 
• · Messages and information must be given direct to a member of staff as you will need to record these in our message book. 
• · Absences must be reported by a telephone call before 8.45am for children attending morning sessions and 11.45am for children attending the afternoon sessions. If you do not telephone to inform of the absence before registers are taken, it will be reported as unauthorized. If your child is, absent for two weeks without a telephone call your child’s space will be automatically lost. You may be charged for any unreported absences. 
• · Holidays should not be taken during term time, if they are taken it could jeopardize your child’s nursery funding and will be listed as unauthorized. 
• · Please encourage children to leave their own toys at home. Any toys brought into the group will be sent back home with the parent or put on the front desk. The group cannot take responsibility for children’s own toys. 
• · If at any time you have any concerns, please feel free to discuss them with the Manager or child’s keyworker.  
• · If you wish to speak to the child’s keyworker, please ask at the beginning of the session and an appropriate time during the session will be arranged. The Manager will be available to speak to at any time. Please do not ask staff about preschool outside of the premises as it may offend when they decline to comment. This is to guarantee the confidentiality of everyone using our group. 
• · Please be prompt to collect your child at 12.00pm for the morning group and 3.00pm for the afternoon group, when a parent is late, it can cause distress for your child and staff have to wait making them late for their own children. A charge will be made for late collections. This charge will be £5.00 for the first 5 minutes then £5.00 for each 5 minutes after that, as 2 members of staff will need to be paid to stay with your child. If something happens during a session making you a little late to collect your child, please let the group know so we can reassure your child. 
• · Information is often given out verbally at the end of a session, or put on the blackboard positioned at the door. If you require all information to be sent home in written form, please let your keyworker know. 
• · Please make sure on the first day, you inform the manager of any changes to phone numbers and other contact details.  
• · Please prepare your child in advance for what to expect on that first day. The sooner your child will stay without you the better for you both. Talk to them and tell them all the fun things they will be doing while you go 

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• home/work/shops, who will be collecting them and what they will be doing after Nursery. 

General things to remember  

• · During your child’s time at nursery, information will be given out in many forms, some being by newsletters, notes, parent notice board, emails, text messages and the blackboard, please make sure you check these regularly so you don’t miss anything. 
• · If someone not on the contact record is going to pick up your child, please telephone to let us know as it can be embarrassing for the person when we refuse to let the child go with him or her. 
• · Always send a coat as we often go out without prior notice. 
• · Talk to your child at the end of each day to find out what they have been doing; enjoy their time at nursery as much as they will. 
• · Please remember if nursery is closed and you require information, please telephone the nursery. 
• · Cameras and mobile phones must not be used in Nursery. 
• · Fruit may be sent in daily with morning placement children in an appropriate named container. 
• · For the safety of all the children please do not send anything into nursery in a carrier bag. 
• · Children may bring in water in a named water bottle that they can use at anytime during the session. 

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GENERAL INFORMATION 

The Group delivers nursery education under the name of Harvey Road Preschool. 

The group meets at St. Michaels and All Angels Church, Rowlands Road, Yardley. 

It meets term time only, Monday to Friday between 9am and 12.00pm or 12.00pm and 3pm. 

It concentrates on the care of children 3 to 5 years, but can take children from 2years. 

The group is Ofsted registered and Preschool Learning Alliance registered. 

The group is registered for the Nursery Education Funding for 2, 3 & 4 year olds. 

The group follows the Early Years Foundation Stage Curriculum, which carries on with the children into their reception year. 

All staff, adults and children attending the group will be expected to abide by the group policies and procedures laid down in this prospectus. 

The group liaises with all outside agencies supporting children of all abilities. 

The Manager is Mrs. Vivienne Jones and the Special Needs Coordinator is  

Mrs. L Bayliss. The group contact number is 07976165582. 

GROUP AIMS 

The preschool aims to cater for adults and children of any race, culture, ability or gender and meet their individual needs. 

It aims to provide through a balanced curriculum, an educational, learning through play environment to assist in the knowledge, education and language needed to prepare children for school. 

It aims to encourage and nurture greatly the interaction between parents/ carers and children. 

It aims to provide quality care and education within a safe and stimulating environment. 

It aims to support all families using the group, sometimes by signposting them to other local services. 

The preschool aims to embed British values through being good role models to the children, and incorporating it into our daily routines and activities.  

GROUP PRINCIPLES 

It is our belief that it is important for children to experience all areas of learning. 

We believe that children will learn through experiment and guidance in a suitable learning environment. 

We believe that the child’s parent/carer is of paramount importance to the child’s development. 

We believe that children learn and develop quicker through praise of what they can achieve and not by being told about what they cannot achieve. 

We believe that children will develop through a varied range of activities without targeting on specific areas. 

This information will be reviewed in response to changes in legislation and within the setting. 

Revised by Vivienne Jones  

Agreed by Staff Team 

March 2025 

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ADMISSION POLICY 
 

AIM 

Harvey Road Preschool is accessible to all children/families within our community.  

Our Admissions Officer is Vivienne Jones 

TO ACHIEVE THIS 

We will advertise the preschool widely throughout the local schools, community premise.  

We will make it widely known that the preschool welcomes all families and children. 

We will monitor the gender and ethnic backgrounds of children joining the group to ensure that no accidental discrimination is taking place. 

We will make our equal opportunities policy known to all interested parties. 

We will fill vacancies from the waiting list, giving priority to the over 3’s. 

We will provide information via the phone, email or post to prospective parents. 

We will take names onto our waiting list by personal visit during any preschool session. 

MONITERING AND REVIEWING THE POLICY: 

This Policy will be reviewed in response to changes in legislation and within the setting. 

The Admissions Officer will review the policy annually and be responsible for making sure the policy is being carried out within the setting and liaising with other staff. 

Revised by Vivienne Jones 

Agreed by staff team  

March 2025 

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SETTLING IN POLICY 
 

AIM 

To make children feel safe and secure in their parents absence. 

All staff will be a source of help and guidance to all children and parents. 

Our settling in procedure aims to make children feel comfortable in leaving their parent/carer and confident that they will return for them. 

Our Settling in Support Officer is Vivienne Jones 

FAMILIARISATION 
 

We will invite parents/carers to an open session, prior to their child starting nursery. 

We will invite parents/carers and children to an open session throughout the nursery day, prior to the child starting nursery. 

We will give parents an information sheet explaining what the child will need each day. 

SUPPORT 

We will support parents/carers through the settling in of their child. 

We will be flexible to meet the needs of individual families and children. 

We will guide the parents/carers, where appropriate, to make the separation as quickly as possible from their child to cause the least distress for the child. 

We will help the children to share their experiences with their parents by our displays, photographs, online learning journeys and certificates. 

It is our belief that children cannot learn successfully if they are anxious and unhappy. 

MONITERING AND REVIEWING THE POLICY: 

This Policy will be reviewed in response to changes in legislation and within the setting. 

The Settling in Support Officer will review the policy annually and be responsible for making sure the policy is being carried out within the setting and liaising with other staff. 

Revised by Vivienne Jones  

Agreed by Staff team 

May 25 

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ATTENDANCE POLICY 

AIM 

It is our aim to give every child the best start in education. To do this we aim to encourage children to attend regularly and punctually. 

Our attendance officer is Alison Moran. 

ATTENDANCE 

It is the group’s belief that children learn best by consistent care. Attendance plays an important part in this. A child needs to attend regularly and on time to gain a full understanding to what is being taught. 

We understand that good attendance and punctuality, sets good boundaries for the future. 

Attendance registers will be kept and records passed on to future settings/schools. 

ABSENCES 

The group understands that on occasions children may be too ill to attend preschool. On these occasions, it is the parent’s responsibility, to contact the Manager by telephone, text or email, BEFORE the session begins, so the absence can be registered as authorized. If no notification is received the absence will be unauthorized. Parents are asked not to pass messages through other parents or members of staff. If no notification is received before the registers are taken, the absence will be recorded as unauthorized. 

UNAUTHORISED ABSENCES 

The nursery must be notified of absences, and the reason for the absence on the first day of absence then updated regularly throughout the absence. The preschool reserves the right to give the place to another child after 2 weeks, without notifying the child’s parent. A letter to parents will be sent, as a record that this has taken place. 

If a child’s attendance is below 85% in any term, parents will be contacted and if no reasonable explanation is given, the preschool reserve the right to withdraw the space. 

If a child is receiving a free nursery place, all attendance including late marks may be checked by the local authority and parents may be charged for the time the child has lost if the absences are unauthorized or deemed to be unacceptable reasons for absence. 

MONITERING AND REVIEWING THE POLICY: 

This policy will be reviewed in response to changes in legislation and within the setting. 

The Attendance Officer will review the policy annually and be responsible for making sure the policy is being carried out within the setting and liaising with other staff. 

Revised by Alison Moran, Agreed by the Staff Team 

March 2025 

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PARENT PARTNERSHIP 
 

This Preschool is aware that parents are the first educators of their young children therefore, it is the groups aim to support this essential work. 

Our Parent Partnership Officer is Michelle Allen 

SHARING INFORMATION 

We will make sure that all parents are aware of the groups systems and policies. 

Each child/parent will be designated a key worker and assistant for parents to share information with. A parents input is valued to help staff build a bond with each child. 

We will ensure that parents are regularly informed about their child’s progress and welfare through open sessions, parent consultations, informal chats, written reports, online learning journeys. 

We will encourage parents to share information about their child with the manager or keyworker, at mutually convenient times. 

We will involve the parent in all stages of the referral process. 

We will have available the Early Years Foundation Stage Curriculum plans and be willing to explain these to any parent at any time. 

We will keep information provided by parents regarding who can collect their child and who can be contacted in an emergency. Parents will be contacted immediately if someone not named arrives for their child. 

PARENTAL INVOLVEMENT 

We will, at parents request make appointments to visit a family in their own home before the children start nursery. 

We will encourage all parents to contribute their own skills, knowledge and interests to the activities of the group through parent sessions and activity mornings. 

Information for all parent workshops and training courses will be sent home via a newsletter.  

We will encourage parents and carers to attend special events for their child and organized activity sessions throughout the year. 

PARENT CONSENT 

We will make known to all parents the system for registering queries, concerns, complaints and suggestions. 

MONITERING AND REVIEWING THE POLICY: 

This policy will be reviewed in response to changes in legislation and within the setting. 

The Parental Involvement Officer will review the policy annually and be responsible for making sure the policy is being carried out within the setting and liaising with other staff. 

Revised by Michelle Allen, agreed by the staff team 

March 2025 

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EQUAL OPPORTUNITIES 

AIM 

The group aims to encourage all children and adults of all backgrounds to exhibit a strong desire to be part of our Preschool group/community. 

To advertise the group through local community services, making it accessible to everyone. 

Our Equal Opportunities Officer is Kim Deakin. 

EXPECTATIONS OF ADULTS AND CHILDREN 

This preschool will not accept any kind of discrimination be it on the basis of colour, culture, origin, sex, age, ability or mental status in staff, children, parents or carers. 

Every child/adult within the group will endeavour to further this objective by personally contributing towards a happy and caring environment and showing respect for and appreciation of each other as individuals. 

All children will be treated as individuals with their own rights. 

Sex, culture, religion, ability, status, etc. will not effect a child’s admission to preschool. 

The preschool will make every effort to adjust information to suit every ones different needs on request.  

MONITERING AND REVIEWING THE POLICY: 

This Policy will be reviewed in response to changes in legislation and within the setting. 

The Equal Opportunities Officer will review the policy annually and be responsible for making sure the policy is being carried out within the setting and liaising with other staff. 

Revised by Kim Deakin. Agreed by Staff Team 

March 2025 

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HEALTH AND SAFETY POLICY 

AIM 

To ensure the safety of both children and adults while using the preschool. 

To ensure we promote personal care and a healthy diet. 

To promote the Startwell programme within the setting and local community. 

Our Health and Safety officer is Vivienne Jones. 

TO ACHIEVE THIS 

We have employed an Health and Safety Company to oversee the nurseries procedures and advice where needed. 

All staff/adults will be aware of the children’s movements during arrival and departure. No child will be allowed out of the room without their parent/carer or staff member. 

Parents are required to provide contact numbers so that they can be contacted during preschool hours. Parents must inform the manager if another adult will be collecting their child. No unauthorized person or minor will be allowed to collect a child. 

Contact records and registers will be available throughout every session. 

The preschool manager will ensure that the correct or higher staff ratio is maintained at all times. 

All dangerous substances are locked away out of the reach of children. 

The preschool is a on a no smoking site.  

Staff/students are responsible for informing the manager if they are pregnant, a risk assessment will be carried out and strategies will be agreed to keep a safe working environment.  

PERSONAL CARE AND HEALTHY EATING  

Staff will reinforce hygiene throughout the sessions in its daily routines. 

All cooking and tasting activities will take into consideration the children’s dietary and health needs and respect any parent’s wishes. 

The group promote a healthy lifestyle through the Startwell Program.  

FIRST AID AND MEDICATION 

All staff hold a valid first aid certificate. Appropriate records are kept of all incidents, treatment given is reported to the parent/carer, and a signed record kept. First aid supplies are checked regularly  

Only prescribed medication or children’s paracetamol based medicine may be given in nursery. 

Nappy creams supplied by parents will be used within nursery. 

Medication are kept in a safe place away from the reach of children, it is the parent’s responsibility to make sure the preschool have the correct medication for their child, a sufficient supply and that it is in date.    

Written consent will be required from the parent before medication can be given which will include the name of the medication, the reason for use and the dosage required. Parents are informed if medication is given and the time, date and dosage will be recorded. Care Plans will be put into place when necessary. 

Parents are required to inform the preschool of any accidents that occur before nursery. 

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All staff are qualified first aiders. 

ILLNESS 

Parents are asked to keep their child home if they have any infections, and to inform the Manager as to the nature of the illness. 

Parents are required to contact the preschool on the first morning of any absence. 

If a child arrives at preschool and is considered by the Manager to be too unwell, the parent will be contacted to collect the child. It is the parent’s responsibility to keep their contact numbers up to date. 

If a child has sickness and/or diarrhea, they must not attend nursery until they have been clear for 24 hours.  

Cuts and open sores must be suitably covered to minimize the spread of infection.  

OUTINGS 

The correct staff ratio will be maintained when children are outside the nursery and children’s contact records will be taken with the member of staff in charge.  

Written consent will be required from the parent before their child is taken off the premises. Risk assessments will be carried out where required. 

SUN PROTECTION 

The outside environment is used daily in all weathers, to protect your children from the harmful sunrays; the preschool will apply sun cream on children if supplied by parents. It is the parent’s responsibility to protect their children by supplying a named sun hat and putting sun cream on their child before coming to preschool each day.  

FIRE PROCEEDURES 

Fire exits are clearly marked. Staff and Children will be involved in fire drills on a regular basis and made aware of any changes. Fire safety equipment is supplied and checked by the church. 

MONITERING AND REVIEWING THE POLICY: 

This policy will be reviewed in response to changes in legislation and within the setting. 

The Health and Safety Officer will review the policy annually and be responsible for making sure the policy is being carried out within the setting and liaising with other staff. 

Revised by Vivienne Jones, Agreed by Staff Team 

March 2024 

Smoking Policy 

Aim 

To ensure the safety of both children and adults while using the preschool 

To achieve this 

All staff and adults will respect the rights of everyone. In accordance with government legislation, no one will smoke or use e-cigaretes anywhere on this site, including the buildings, car park and grass areas. No member of staff including students will smoke within 20 minutes prior to entering the nursery. 

CHILD PROTECTION AND SAFEGUARDING POLICY 

STATEMENT OF INTENT 

This policy is consistent with the document “Working Together to Safeguard Children 2015”, Prevent Duty guidance for England and Wales 2015, The booklet “What to do if you’re worried a Child is Being Abused” , “Right Help, Right Time”, Local Safeguarding Children’s Board Guidelines and Data protection act 2003. 

AIM 

We intend to create in our Preschool an environment in which children are safe from abuse and in which any suspicion of abuse is promptly and appropriately responded to. 

We will promote the children’s rights to be strong, resilient and listened to by creating an environment that encourages children to develop a positive image that reflects their languages, beliefs, cultures and home backgrounds.(Equalities Act 2010 and Human Rights Act 1998). 

Name of Designated Safeguarding Leads are Alison Moran, Sharon Brough and Michelle Allen. 

RECRUITMENT AND SELECTION 

All staff will be required to produce two references, at least one must be connected to being with children and a valid DBS Enhanced Disclosure. Students and volunteers between the age of 16 and 18 will be shadowed by a member of staff at all times.  When employing staff we will follow the guidance in the following documents ’Safer Recruitment and Education Guidelines 2007’ and ‘Keeping Children Safe in Education 2015’. Staff will be on a probationary period and during their induction they will be made aware of the group policies and procedures for reporting and recording any concerns while abiding to the confidentiality policy of the setting. 

Training opportunities will be taken where needed and available, regular safeguarding update and refreshers will be provided in staff meetings and through online courses. 

Staff, students and volunteers will not be left in a closed room alone with any child. 

The layout of the room will permit constant supervision of all children. 

MOBILE PHONES/CAMERAS 

The Preschool have their own mobile phones, there is a main one used as contact for parents and the others as emergency phones, which will be used in the absence of the main phone or when groups go out separately. During the sessions all other mobile phones will be switched off and stored in closed bags away from the children’s area. These phones may be used at break times in a closed room away from the children. In the event of a visit out, staff may take their own mobile phones, which will be left in their bags and only used in an emergency situation. 

Parents and visitors must refrain from using their mobile phones while in preschool or whilst on a preschool activity. If a parent or visitor needs to answer a call they must take their phone into another room or area away from all children. 

Parents must not take photographs of children during a session but may take photographs at special events but these must not be used on the internet/ Social media sites. 

The preschool have a camera, a video camera and Hudl’s for staff use, no other cameras will be used by staff. Any photographs taken will only be downloaded onto 

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the Preschool computer. No photographs will be downloaded onto staff’s personal computers. 

Photographs taken on the Hudl’s will be used in the children’s learning journeys which are accessible to the children’s individual parents via their personal emails. After these are attached to the children’s profiles they will be deleted from the Hudls. 

The preschool may use photographs for their own publicity with signed consent from the children’s parents/carers.   

INTERNET SAFETY 

All staff and students are aware of the dangers involved with the internet. Internet is not used by the children within the nursery and staff only use internet within the preschool to obtain resources to enhance the children’s learning and record the children’s achievements in their learning journeys. 

Staff and students are not permitted to become friends with parents, family members or carers through social networking sites or to use these types of sites to discuss issues concerning nursery. 

BABY SITTING 

It is not recommended that staff or students babysit for any families using our nursery. Staff and students undertake rigorous checks for the safeguarding of children within the nursery environment. The nursery will take no responsibility for staff and student actions outside of their contracted hours and responsibilities.  

Staff and students are bound by Nursery’s confidentiality at all times, regardless of whether they are in work or not, therefore staff members are not permitted at any time to discuss subjects concerning the nursery or the wider community and we ask that parents respect this.  

 CONCERNS ABOUT CHILDREN 

Wherever worrying changes are observed in a child’s behaviour, physical condition or appearance, a confidential written record will be made and dated and kept with the child’s records. This includes any persons under the age of 18. 

If a report is to be made to the authorities, we will aim to contact the child’s parents at the same time unless the authorities advise us not to do so. 

Where abuse at home is suspected, the preschool will continue to welcome the child and family while investigations proceed and will not be judgmental.  

All Staff are aware of the signs to look out for in respect of FGM (Female genital mutilation) and will report any suspicions.  

All staff are aware and trained with regards to Prevent Duty. (Preventing people being drawn into terrorism. Understanding the early signs of extremism and radicalisation). 

The preschool will put in place early help support if it is thought that a child’s needs are not being met and/or the family is in need of support. With the parent’s permission CASS( Children’s Advice Support Services) will be contacted for further support. CASS will also be contacted without parental consent if it is felt the child is at significant risk. These can be contacted on 0121 303 1888. 

In the event of a child going missing, please refer to our missing child policy. 

ALLEGATIONS AGAINST PERSONS IN A POSITION OF TRUST 

We will ensure that all parents/carers know how to raise a concern about staff or volunteers within the setting which may include allegations of abuse. 

Should an allegation be made, at no time will we try to investigate this ourselves. 

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If there is suspicion of abuse by a member of staff, the preschool will be guided by Birmingham Safeguarding Team and we will act on their advice. 

The Manager or Deputy will be assigned to support the worker while the investigation takes place. 

First contact will be made to the Early Years Consultant on 0121 675 4996 or 0121 675 1943, we will then contact Ofsted on 0300 123 1231 or out of hours the emergency duty team Children’s Social Care on 0121 675 4806. At all times we will co-operate with any external enquiry. 

If the allegation is founded, we will refer that person to the Secretary of State. 

With the proviso that the care and safety of the child must always be paramount, we will do all in our power to support the child’s family.  

REPORTING AND ADVICE 

The preschool will follow the procedures set down by Birmingham City Council through the right help, right time, which will advise and help anyone who contacts them and they will advise of the most appropriate service to help with the individual needs. This service can be contacted on 0121 303 1888 or out of hours on 0121 675 4806. 

MONITERING AND REVIEWING THE POLICY: 

This policy will be reviewed in response to changes in legislation and within the setting. 

The Child Protection Officer will review the policy annually and be responsible for making sure the policy is being carried out within the setting and liaising with other staff. 

Revised by Vivienne Jones and Alison Moran, Agreed by Staff team 

March 2025 

Whistle Blowing Policy 

All staff at Harvey Road Preschool are committed to achieving high standards of care and safety of all the children. 

Staff will be encouraged to inform the Manager, of any instances of unsatisfactory practice that they observe whilst working at the nursery, either in connection with the staff, students or parents/carers. 

If a matter arises at the preschool that any individual thinks that another member of staff has acted in a way that has been a breach of their professional conduct, eg. If a member of staff, act in an unacceptable manner towards an individual child, parent or member of staff. It is then that individual’s duty to report the matter immediately to the Manager. 

If the complaint is about the Manager, then the complaint should be brought to Ofsted’s attention immediately. 

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Staff will be encouraged to discuss any concerns they have at staff meetings, team meetings, supervisions and appraisals. The manager operates an open door policy for all staff to enable them to express concerns at any time. 

Anonymous concerns, may be expressed by putting comments in an envelope in the Managers diary to allow everyone to comment without fear of retribution from other staff members. 

MONITORING AND REVIEWING THE POLICY 
 

This policy will be reviewed, in response to changes in legislation and within the setting. 

The Safeguarding officer will review the policy annually, and be responsible for making sure the policy is being carried out within the setting and liaising with other staff. 

Revised by Vivienne Jones, Alison Moran and Sharon Brough, Agreed by the Staff Team 

March 2025 

COMPLAINTS PROCEDURE 

AIM 

 We will listen to comments/complaints made by parents, carers and staff and aim to sort them out as quickly as possible and without disruption to the education of the children. 

Our complaints Officer is Vivienne Jones 

PARENTS REPORTING A COMPLAINT 

• · Firstly parents/carers are asked to speak to the Manager, who will try to sort the matter out promptly and efficiently. 
•  
• · Send the complaint in writing into preschool. 
•  
• · If after approaching the manager, you are still not satisfied with the outcome, you can contact the Preschool Learning Alliance who will mediate between yourselves and the group. You may also choose to contact Ofsted. Tel:- 0300 1231231 or write to them at Early Years Ofsted, Piccadilly Gate, Store Street, Manchester M1 2WD. 
•  
• · If the complaint is about the Manager you can speak with the group Deputy who will in turn take the matter up with Manager or Ofsted whichever the complaint requires. 
• 
   

STAFF REPORTING A COMPLAINT 
 

• · Speak to the Manager or Deputy 
• · File the complaint in writing. 
• · If not satisfied with the response contact Ofsted at the above address. 

DEALING WITH A COMPLAINT 

• · Any complaint will be dealt with promptly with a verbal acknowledgement of the initial investigation from the Manager or Deputy within 24 hours. 
• · If the complaint is not settled in 24 hours, the Manger will further investigate the complaint and a written response will be sent out within 3 working days. 
• · All records of the complaint will be kept on file along with notes taken from verbal communication and a report of the outcome. 

MONITERING AND REVIEWING THE POLICY: 

This Policy will be reviewed in response to changes in legislation and within the setting. 

The Complaints Officer will review the policy annually and be responsible for making sure the policy is being carried out within the setting and liaising with other staff. 

Revised by Vivienne Jones, agreed by Staff Team 

March 2025 

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CURRICULUM POLICY 

AIM 

 To provide every child with a balanced learning program based on their individual developmental needs. 

Name of Curriculum Officer is Mandy Howell 

LEARNING PROGRAM 

 The group will follow the Early Years Foundation Stage curriculum guidelines laid down by the Q.C.A. (Quality Curriculum Authority) 

The curriculum will underpin all future learning by supporting, fostering, promoting and developing children in the 3 Prime areas and 4 Specific areas. 

These areas are:- 

• 1. Personal, Social and Emotional 
  • · Making Relationships 
  • · Self Confidence and self awareness 
  • · Managing feelings and behaviour 
  •  
• 2. Physical Development 
• · Moving and handling 
• · Heath and self care 
•  
• 3 Communication and Language 
  • · Listening and attention 
  • · Understanding 
  • · Speaking 

The specific areas are 

• 1 Literacy 
  • · Reading 
  • · Writing
  •  
• 2 Mathematics 
• · Numbers 
• · Shape, space and measure 

3     Understanding the world 

• · People and communities 
• · The world 
• · Technology 
•  
• 4 Expressive arts and design 
• · Exploring and using media and materials 
• · Being imaginative 

Characteristics of Effective Learning 

• 1. Playing and exploring – Engagement 
• 2. Active Learning – Motivation 
• 3. Creating and Thinking Critically - Thinking 

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PROVISION 

The group will ensure that it offers a high quality provision and will include a variety of activities that will help the children make good progress towards and where appropriate beyond these goals. 

The staff know that children learn in different ways and therefore will use a variety of teaching strategies. 

The staff understand that well planned play is a key to how children learn with enjoyment and challenge during the foundation stage and will ensure that planning includes the needs of all children. 

Staff will assess children on an ongoing basis and record their finding in the children’s online learning journey’s which are made available to parents and the foundation stage profile records which will transfer with the child to their next setting. 

All 2 year olds will undergo a 2 year old progress check which will be shared with parents. 

MONITERING AND REVIEWING THE POLICY: 

This policy will be reviewed in response to changes in legislation and within the setting 

The Curriculum officer will review the policy annually and be responsible for making sure the policy is being carried out within the setting and liaising with other staff. 

Revised by Alison Moran, Agreed by Staff Team 

March 2024 

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RECORD KEEPING 

AIM 

The group will keep records regarding the children and staff in line with GDPR.  

Records will be kept to ensure the safety and well being of all children and adults. 

Our record keeping officer is Vivienne Jones 

TYPE OF RECORDS 

Attendance records are kept on a daily basis, these are used as a fire register and to assess the child’s attendance. 

Records include personal details, contact records, observation, assessment, behaviour and incident records and reports from outside agencies. 

Records are kept of all meetings, and parent’s comments and used as a basis to enhance the overall running of the group. 

WHO WILL HAVE ACCESS TO CHILDRENS RECORDS 

Records regarding children will only be available to the child’s parent/guardian and members of staff. If an outside agency requests this information, the parents/guardians permission will be sort. 

WHO WILL HAVE ACCESS TO STAFF RECORDS 

Staff records are kept by the Manager or Deputy in the absence of the manager, and will only be made available to the individual staff member. 

CONFIDENTIALITY 

All records will be dealt with in the strictest of confidence and stored in a safe, secure place. 

MONITERING AND REVIEWING THE POLICY: 

The policy will be reviewed in response to changes in legislation and within the setting. 

The Record Keeping Officer will review the policy annually and be responsible for making sure the policy is being carried out within the setting, liaising with the groups and individual staff. 

Revised by Vivienne Jones, Agreed by the Staff Team 

March 2024 

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LATE COLLECTION POLICY 

AIM 

The preschool aims to keep children safe and free from unnecessary upset and concerns. 

TO ACHIEVE THIS 

The preschool give clear instructions on how to contact the group, the telephone number is on the back of every policy pack and on every newsletter. Business cards are also given to parents when their child starts nursery. 

The preschool expect parents to support the group and their child by keeping them informed if problems arise affecting the collection of their child. 

The group will give clear guidelines to parents of the finish times and update parents if times change for specific events. 

WHAT IS EXPECTED FROM A PARENT/CARER 

The preschool understand that emergencies do happen and this may make you late to collect your child. The preschool would expect a telephone call explaining this and a reasonable solution made for your child to be collected.  

WHAT HAPPENS IF A CHILD IS NOT COLLECTED ON TIME 

If a telephone call is not received, the preschool will charge the parent £5.00 for every 5 minutes they are late. This is to cover the cost of 2 members of staff staying behind to wait with the child. If a parent is late on more than one occasion the £5.00 per 5 minute charges will apply even if a phone call has been received. This charge applies every time a parent is late and will be expected to be paid at the time of collection or at the start of the following session. 

In the event of a child being left more than 10 minutes without a telephone call, the preschool would try the child’s contact numbers. If no response and no contact after 30 minutes, Social Services and the Police will be contacted. 

MONITERING AND REVIEWING THE POLICY: 

This policy will be reviewed in response to changes in legislation and within the setting. 

The Preschool Leader will review the policy annually and be responsible for making sure the policy is being carried out within the setting and liaising with other staff. 

Revised by Vivienne Jones, agreed by the Staff Team 

March 2024

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MISSING CHILD POLICY 
 

AIM 

The preschool will make sure that all children are safe and within view of an adult at all times. 

TO ACHIEVE THIS 

Preschool register every child in and signed out if their parent or carer collects them early. 

All staff, students and visitors entering preschool will sign in when they enter and out when they leave. 

The preschool will keep the doors secure at all times while children are indoors. 

Gates will be locked and fencing including folding fencing will be secure while the children use the outside play area.  

Visitors will be kept behind the front barrier until a member of staff is available for them. 

Children will be greeted by a member of staff on arrival and not allowed on the premises until the allocated time and staff deem it safe to do so. 

The door will be supervised throughout the arrival times of the children. 

At the end of a session, the children will be sent out directly to a parent or carer.  

Two experienced staff members will be present at the door at departure time. 

When out on visits, the correct adult/child ratio will be adhered to, registers will be taken at intervals throughout the visit and every child will be expected to wear uniform and given a safety jacket to wear with the group telephone number on. 

IF A CHILD GOES MISSING 

In the unlikely event of a child going missing, a member of staff would inform the parent/carer and police immediately and the Preschool would make every effort to find the child as quickly as possible. Staff would take all other children to a safe area while a search took place and it was deemed safe to return to nursery. 

MONITERING AND REVIEWING THE POLICY: 

This policy will be reviewed in response to changes in legislation and within the setting. 

The Preschool Leader will review the policy annually and be responsible for making sure the policy is being carried out within the setting and liaising with other staff. 

Revised by Vivienne Jones, agreed by the staff team 

March 2024 

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STAFFING AND EMPLOYMENT POLICY 

AIM 
 

The group aim to provide qualified staff with a broad knowledge and understanding of nursery education. 

Our Staffing and Employment Officer is Vivienne Jones 

RECRUITMENT 

Employment opportunities will be advertised taking into account equal opportunities and in accordance with all relevant legislation. 

All staff will be expected to hold a childcare qualification or be prepared to work towards one. 

All Staff will be expected to hold a current clear DBS and provide 2 references. A new DBS will be obtained for new members of staff before employment takes place. 

All staff will go through an induction process and started on a probationary period. 

EXPECTATION OF THE STAFF 

 All staff will be expected to attend regular updated training. 

All staff will work within the group policies and have a sound understanding of the Early years Foundation Stage Curriculum, Safeguarding, Health and Safety, Promoting Positive Behaviour and first Aid. 

All staff will be expected to provide good quality care in accordance with the group policies. 

All staff will attend regular staff meetings to discuss the children’s progress, prepare curriculum plans and forward the development of the group. 

All staff will be expected to share information gained on courses or through other sources with all other staff members. 

Staff will attend supervisions and an annual staff appraisal. 

MONITERING AND REVIEWING THE POLICY: 

This Policy will be reviewed in response to changes in legislation and within the setting. 

The Staffing and Employment Officer will review the policy annually and be responsible for making sure the policy is being carried out within the setting and liaising with other staff. 

Revised by Vivienne Jones, agreed by the staff team  

March 2024 

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STUDENT PLACEMENT POLICY 

AIM 

 We aim to give students the experience of the quality and variety of work that goes on within the preschool, while making sure the needs of the children are kept of paramount importance. 

At the induction meeting, parents are made aware that we have students on placement in the setting. 

The Student Placement Officer is Alison Moran. 

EXPECTATIONS OF STUDENTS 

 The needs of the children are of the paramount importance and placements will not be accepted, if they hinder the essential work of the preschool. 

Students will attend an induction session before commencement of placement. 

Students will hold an up to date DBS Enhanced Disclosure. 

Students will agree to abide to the groups policies and guidelines. 

Students will follow the confidential procedures at all times. 

Students will follow the Safeguarding and health and safety guidelines given to them at their induction meeting. Students on long term placements will be required to complete the online safeguarding course as recognized by the nursery. 

Students will obtain written permission from a parent if direct observations are to take place. 

Students will attend regularly and keep the Manager informed of any changes to days attending or illness. 

STUDENT SUPPORT 

Staff will support the student with their assessments and learning development within the preschool setting. 

Staff will not leave students unattended with any child.  

Staff will ensure that student’s tutors contact details are obtained, the level of knowledge is discussed and tutors are kept informed by staff of attendance and contacted if issues arise. Support is given to students from their tutors by visits and observations.  

All staff are introduced to the student during their induction process. 

MONITERING AND REVIEWING THE POLICY: 

This Policy will be reviewed in response to changes in legislation and within the setting. 

The Student Placement Officer will review the policy annually and be responsible for making sure the policy is being carried out within the setting and liaising with other staff. 

Revised by Vivienne Jones and Alison Moran, agreed by the staff team March 2024. 

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 Harvey Road Preschool 

St. Michaels and All Angels Church 

Rowlands Road 

Yardley 

Birmingham 

B26 1TD 

07976165582 

E.mail harveyroadpreschool@hotmail.com

Postal Address 

C/o. 40 Kingscliff Road 

Small Heath 

Birmingham 

B10 9JT 

Contact Person 

Mrs. Vivienne Jones 

Manager